Terms of service

Last updated: 13 October 2026

These Terms apply to your use of www.thecuriousmind.co.za and to every purchase you make from us. By using the website or placing an order, you agree to them. You can check out as a guest without creating an account. 

1. Who we are (ECTA section 43)

Information	Details
Trading name	The Curious Mind
Legal name and status	Pouch World (Pty) Ltd, a private company
Registration number	2018/410391/07
VAT number	4530298332
Registered address (for legal notices)	The Curious Mind, c/o Oh Ship!, 17 Blend Crescent, Firgrove Industrial Park,Somerset West, 7140
Operating / returns address	c/o Oh Ship!, 17 Blend Crescent, Firgrove Industrial Park, Somerset West, 7140, South Africa
Email	info@thecuriousmind.co.za
Phone	+27 10 595 3717
Website	www.thecuriousmind.co.za

2. Using the website

Use the website lawfully. Do not attempt fraud, unauthorised access to our systems or customer data, or copying or misuse of our content, and do not interfere with the website's operation or security.

3. Products

We describe and photograph products as accurately as we can. Colours and finishes may look slightly different on your screen.

Many products are kits that need assembly and contain small parts, moving parts or tools; they are intended for adults and teenagers aged 14+ unless the product page says otherwise.

Follow the included instructions and keep small parts away from young children.

4. Prices and payment

All prices are in South African Rand (ZAR) and include VAT at 15%. Delivery fees are shown at checkout before you pay.

We accept Ozow (instant EFT), SnapScan, PayJustNow and PayU (card). Payments are processed securely by these providers; we never see or store your full card details.

If a product is listed at an incorrect price because of an obvious error, we will contact you before dispatch; you may pay the correct price or cancel for a full refund.

5. Orders

You receive an order confirmation email after paying.

A contract is formed when we confirm your order.

We may cancel an order if a product is out of stock, if there is a pricing error, or if we suspect fraud.

In that case we refund you in full within 10 business days.

6. Delivery

We deliver within South Africa as described in our Shipping Policy. Delivery times are estimates.

7. Cancellations, returns and refunds

You have a 7-day cooling-off right on online purchases (ECTA section 44) and a 6-month right to return defective goods (CPA section 56).

The full process is in our Return & Refund Policy.

8. Privacy

We process your personal information as set out in our Privacy Policy, in line with POPIA.

9. Reviews

Reviews must be honest and about your own experience with the product.

We do not edit reviews to change their meaning, and we may remove offensive, unrelated or spam reviews.

10. Intellectual property

The text, photos, logo and design of this website belong to The Curious Mind or its licensors and may not be copied or used commercially without our written permission.

11. Liability

To the extent the law allows, we are not liable for indirect or consequential loss from using the website or products, and our liability for an order is limited to the amount you paid for it.

Nothing in these Terms limits your rights under the CPA or ECTA.

12. Governing law and complaints

These Terms are governed by the laws of the Republic of South Africa.

If you have a complaint, please email us first.

If we cannot resolve it, you may contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

13. Changes

We may update these Terms.

 

The version shown when you place your order applies to that order.