Shipping policy

Shipping & Delivery

The Curious Mind is an online store and currently ships within South Africa only. We do not operate a physical retail store.

We offer fast, nationwide delivery from our fulfilment centre in Cape Town. Because many of our products are heavier, bulkier or more delicate than standard small-parcel items, shipping costs may vary depending on the size, weight and delivery destination of your order.

Shipping Rates

We offer free shipping on orders of R980.00 and above. For orders below R980.00, a flat shipping rate is charged at checkout. Where available, we may also offer collection or locker-based delivery options, which can be more cost-effective for smaller parcels but may not be available for larger or heavier items:

  • Door-to-door courier delivery: R95.00
  • Pargo Click & Collect: R80.00
  • Bob Box Lockers: R65.00

The available delivery options and costs will appear at checkout once you have entered your delivery address. Remote areas, farms, mines, game lodges or outlying regions may incur additional shipping charges. If this applies to your order, we will contact you before dispatch.

Dispatch & Delivery Times

We strive to dispatch orders within 24 hours, excluding weekends and public holidays. Orders placed over weekends or public holidays will be processed on the next business day.

Delivery to major centres usually takes 1 to 4 business days after dispatch. Deliveries to outlying areas, locker points or collection points may take slightly longer.

We do not ship to P.O. Boxes. All orders are shipped via national courier partners and may require a signature upon delivery. Once your order has been dispatched, you will receive a tracking number so that you can follow your parcel. Please allow at least 48 hours after placing your order before contacting us for tracking updates, as tracking information may not be immediately available from the courier.

Delivery Address & Failed Deliveries

Please ensure that your delivery address and contact details are correct. The Curious Mind cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information. If a parcel is returned to us as undeliverable, we will attempt to contact you to arrange re-delivery. Additional courier charges may apply.