Refund policy

Returns, Exchanges & Refunds

We want you to be happy with your purchase. If your order arrives damaged, defective or incorrect, please contact us as soon as possible so that we can assist.

When we offer a replacement, exchange, store credit or refund

The Curious Mind will provide a replacement, exchange, store credit or refund where:

  • The item arrives damaged or defective;
  • You receive the incorrect item; or
  • The product is materially different from what was ordered.

Please notify us within 7 days of delivery if there is a problem with your order. To help us resolve the issue quickly, please email us with your order number, a description of the problem, and clear photos of the product and packaging.

Conditions for returns

We reserve the right to inspect the returned product and determine whether it qualifies for a refund, replacement or exchange.

Products must be returned in their original packaging, with all parts, accessories, manuals and components included. For DIY kits, mechanical models and puzzles, we cannot accept returns where parts have been used, removed, damaged, assembled or lost, unless the item was defective on arrival.

Change-of-mind returns may be accepted at our discretion, provided the item is unused, unopened and in its original packaging, and returned within 7 days of delivery. In these cases, the customer is responsible for the return courier cost, and original shipping fees are non-refundable.

We cannot accept returns for items that have been damaged through misuse, incorrect assembly, accidental damage, wear and tear, or failure to follow the product instructions.

How to request a return

Please follow the steps below:

  1. Email us at info@thecuriousmind.co.za with your order number.
  2. Include photos of the item, packaging and any damage or defect.
  3. Our team will review the request and confirm the next steps.
  4. If approved, we will arrange a replacement, refund, store credit or return process.