FAQs

The Curious Mind curates premium mechanical model kits, metal puzzles, desktop fidgets and hands-on products designed to inspire focus, creativity and screen-free downtime.

Yes. Our products are selected primarily with adults and older teens in mind - whether you’re an engineer, maker, collector, problem solver, creative thinker, or simply looking for a more mindful hobby.

Many of our products arrive as kits that require assembly. Product pages will indicate whether assembly is required and include details such as estimated build difficulty, materials and dimensions where available.

No - all of our DIY kits include the tools and components required to complete the build, so you can get started straight out of the box.

For those wanting to make the experience even more enjoyable, we also offer optional accessories and specialist tools such as magnifying glasses, precision tool sets, and other build-enhancing extras. These aren’t required, but they can make assembly easier, more comfortable, and even more satisfying - especially for intricate builds or longer sessions.

Difficulty varies by product. Some builds are ideal for beginners, while others offer a more detailed and immersive challenge for experienced builders.

Absolutely. Many of our products are packaged for gifting and make excellent presents for birthdays, Father’s Day, Christmas, corporate gifts, or anyone who enjoys building and creating.

Some products include moving mechanical elements, interactive features or display functionality. Product pages will indicate whether movement, lighting, sound or other features are included.

Where possible, yes. If an item is unavailable, you can sign up on the product page to be notified when it returns.

Most kits are for ages 14+ because of small, sharp and moving parts. Check the product page for the age guide.

We offer safe and secure online payments through Ozow, SnapScan, PayJustNow, and PayU.

• Ozow allows payment via instant EFT or credit/debit card.
• SnapScan offers convenient payment via the SnapScan app, QR code, or credit/debit card.
• PayJustNow lets you split your purchase into interest-free instalments.
• PayU supports Apple Pay, Google Pay, and credit/debit card payments.

All payment methods are encrypted and securely processed to ensure a safe checkout experience.

Simply add your chosen products to cart and complete checkout using one of the available payment methods shown at checkout

Yes. Once your order is placed you’ll receive confirmation by email, followed by shipping and tracking updates where applicable.

Please contact us immediately and send the correct shipping address via email. If your order has not yet shipped, we may still be able to update the delivery information.

Please contact us with your order number and details of the missing item(s). We’ll investigate and work to resolve it as quickly as possible.

We deliver nationwide, within South Africa. Delivery options may vary depending on your location. Orders are shipped from our fulfilment centre in Cape Town.

We offer free shipping on orders of R980.00 and above.

For orders below R980.00, a flat shipping rate is charged at checkout. Where available, we may also offer collection or locker-based delivery options. These options may be more cost-effective for smaller parcels, but may not be available for larger or heavier items:

•  Door-to-door courier delivery: R95.00
•  Pargo Click & Collect: R80.00
•  Bob Box Lockers: R65.00

The available delivery options and costs will appear at checkout once you have entered your delivery address.

Remote areas, farms, mines, game lodges or outlying regions may incur additional shipping charges. If this applies to your order, we will contact you before dispatch.

We strive to dispatch orders within 24 hours, excluding weekends and public holidays. Orders placed over weekends or public holidays will be processed on the next business day.

Delivery to major centres usually takes 1 to 4 business days after dispatch. Deliveries to outlying areas, locker points or collection points may take slightly longer.

We do not ship to P.O. Boxes.

You’ll receive an email confirmation once your order has been dispatched, including tracking details where available.

Please contact us as soon as possible after delivery, and include photos of the packaging and product so we can assist.

If something isn’t right, contact us and we’ll work with you to arrange a replacement as soon as possible.

You can return any product within 7 days after delivery for any reason, as long as it's complete, unused and not assembled; you pay the return courier. Faulty, damaged or wrong products can be returned within 6 months and we pay the courier. See our Return & Refund Policy.

Within 10 business days after we receive your return, to your original payment method.

Email photos of the box and the product
within 7 days of delivery. We'll send a replacement or refund you in full.

Free on orders of R980 and above. Below R980: R95 door-to door, R80 Pargo, R65 Bob Box.

Within 24 hours on business days. Weekend and public holiday orders go out the next business day.