Shipping Policy
Last updated: 13 October 2026
Where we deliver
We deliver to addresses within South Africa only, from our fulfilment warehouse in Somerset West, Western Cape. We do not deliver to P.O. Boxes or outside South Africa.
Delivery options and cost
|
Delivery option |
Orders under R980 |
Orders of R980 and above |
|
Door-to-door courier ([COURIER NAME]) |
R95.00 |
Free |
|
Pargo Click & Collect point |
R80.00 |
Free |
|
Bob Box locker |
R65.00 |
Free |
All prices are in South African Rand and include VAT. You see the options for your address at checkout before you pay.
Remote areas (farms, mines, game lodges and some outlying towns) may have an extra courier charge; if so, we contact you before dispatch and you can choose to pay it or cancel for a full refund.
Processing time
Orders paid by 12:00 on a business day are usually dispatched the same or next business day (within 24 hours).
Orders placed on weekends or public holidays are dispatched the next business day.
Delivery time
|
Area |
Delivery after dispatch |
|
Major centres (Cape Town, Johannesburg, Pretoria, Durban, Gqeberha, Bloemfontein) |
1–4 business days |
|
Outlying and regional areas |
3–7 business days |
|
Pargo points and Bob Box lockers |
2–5 business days |
These are estimates. Public holidays, peak sales periods and courier delays can add time.
Tracking
When your order is dispatched, we email you a tracking number and link.
Tracking may take up to 24 hours to update.
For help, wait 48 hours after ordering and then contact us with your order number.
Address and contact details
Please check your address and phone number at checkout; the courier may phone you and may ask for a signature.
If you notice a mistake, email us immediately. We can change it if the order has not been dispatched.
If a parcel comes back to us because of a wrong address or failed delivery, we will contact you to arrange re-delivery; the extra courier fee may apply.
Damaged or missing parcels
If your parcel arrives damaged, opened or with items missing, take photos of the box and the items and email us within 7 days of delivery so we can claim from the courier.
We will send a replacement or refund you in full, as set out in our Return & Refund Policy.
Contact
The Curious Mind
Email: info@thecuriousmind.co.za
Phone: +27 10 595 3717
Hours: Monday–Friday, 09:00–17:00 (SAST)