Return & Refund Policy

Last updated: 13 October 2026

This policy applies to orders placed at www.thecuriousmind.co.za and delivered in South Africa. It does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Changed your mind? 7-day cooling-off

You may cancel your order and return the products within 7 days after you receive them, for any reason and without penalty.

You may open the box to inspect the product, but the product must be complete, unused and not assembled, with all parts, tools, manuals and the original packaging.

You pay only the direct cost of returning the product to us.

We refund the full price you paid for the returned products, plus the original delivery fee if you return the whole order.

2. Faulty, damaged or wrong products — 6 months

If a product is defective, is damaged on arrival, is not what you ordered, or is materially different from its description, you may return it within 6 months of delivery.

You choose whether we repair it, replace it, or refund you in full. We pay the return courier in these cases.

For damage in transit or wrong/missing items, please tell us within 7 days of delivery with photos of the box and product so we can claim from the courier. This does not shorten your 6-month right for defects.

Missing kit parts: tell us which part numbers are missing and we will send them free of charge.

3. What is not covered

  • Damage caused by misuse, accidents, incorrect assembly, forcing parts, or not following the instructions.
  • Normal wear and tear.
  • Kits that have been assembled or partly assembled, unless the problem is a defect in the parts.
  • Gift vouchers.

4. How to return a product

1. Email info@thecuriousmind.co.za with your order number, the products you are returning, and the reason. For a fault or damage, attach clear photos or a short video.

2. We reply within 1 business day with a return number and instructions. For faulty, damaged or wrong products, we book the courier collection for you at our cost.

3. Pack the product in its original packaging and send it to:

The Curious Mind – Returns
c/o Oh Ship!
17 Blend Crescent
Firgrove Industrial Park
Somerset West, 7140
South Africa

Please write your return number on the parcel.

4. We inspect the return within 2 business days of receiving it and email you the result.

5. Refunds

Approved refunds are paid within 10 business days after we receive the return (and never later than 30 days after you cancelled).

We refund to your original payment method:

  • Ozow and SnapScan payments by EFT to your bank account
  • PayU payments back to your card
  • PayJustNow refunds go back through PayJustNow, which adjusts or cancels your instalments

Your bank may take a further 3–5 business days to show the refund.

If you prefer, you may choose store credit or an exchange instead of a refund.

6. Exchanges

To swap a product, return it under section 1 or 2 and place a new order for the product you want, or ask us to arrange the exchange by email.

7. Cancelling before dispatch

You can cancel any order before it is dispatched for a full refund.

Email us with your order number as soon as possible.

8. Contact

The Curious Mind (Pouch World (Pty) Ltd)

Address: The Curious Mind, c/o Oh Ship!, 17 Blend Crescent, Firgrove Industrial Park,Somerset West, 7140
Email: info@thecuriousmind.co.za
Phone: +27 10 595 3717
Hours: Monday–Friday, 09:00–17:00 (SAST)