Refund Policy
Last Updated: September 2026
Refunds
At The Curious Mind, we want to ensure our customers receive a fair resolution when there is an issue with an order. Refunds may be provided for eligible orders after reviewing the situation and confirming that the request meets our return conditions.
Refund Eligibility
A refund may be considered when:
- The item arrives damaged or defective.
- The customer receives an incorrect item.
- The product is materially different from what was ordered.
Customers must contact us within 7 days of delivery and provide the required order details, including the order number, description of the issue, and clear photos of the product and packaging.
Refund Process
Once a refund request is approved, our team will review the return details and confirm the appropriate resolution.
Depending on the situation, the resolution may include:
- A refund
- A replacement
- An exchange
- Store credit
Shipping Cost & Refunds
For approved change-of-mind returns, customers are responsible for the return courier cost.
Original shipping fees are non-refundable for change-of-mind returns.
Refund Restrictions
Refunds cannot be provided for products damaged due to:
- Misuse
- Incorrect assembly
- Accidental damage
- Normal wear and tear
- Failure to follow product instructions
Contact Information
Business Name: The Curious Mind
Business Address:
Oh Ship!
17 Blend Crescent
Firgrove Industrial Park
Somerset West, 7140
South Africa
Email: info@thecuriousmind.co.za
Phone: +27 (0) 10 595 3717
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM