Shipping and Return Policy
General
The Curious Mind is an online store and currently ships within South Africa only. We do not operate a physical retail store.
We offer fast, nationwide delivery from our fulfilment centre in Cape Town. Because many of our products are heavier, bulkier or more delicate than standard small-parcel items, shipping costs may vary depending on the size, weight and delivery destination of your order.
We offer free shipping on orders of R980.00 and above.
For orders below R980.00, a flat shipping rate will be charged at checkout. Where available, we may also offer collection or locker-based delivery options. These options may be more cost-effective for smaller parcels, but may not be available for larger or heavier items:
- Door-to-door courier delivery: R95.00
- Pargo Click & Collect: R80.00
- Bob Box Lockers: R65.00
The available delivery options and costs will appear at checkout once you have entered your delivery address.
Remote areas, farms, mines, game lodges or outlying regions may incur additional shipping charges. If this applies to your order, we will contact you before dispatch.
We strive to dispatch orders within 24 hours, excluding weekends and public holidays. Orders placed over weekends or public holidays will be processed on the next business day.
Delivery to major centres usually takes 1 to 4 business days after dispatch. Deliveries to outlying areas, locker points or collection points may take slightly longer.
We do not ship to P.O. Boxes.
All orders are shipped via national courier partners and may require a signature upon delivery. Once your order has been dispatched, you will receive a tracking number so that you can follow your parcel.
Please allow at least 48 hours after placing your order before contacting us for tracking updates, as tracking information may not be immediately available from the courier.
Please ensure that your delivery address and contact details are correct. The Curious Mind cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If a parcel is returned to us as undeliverable, we will attempt to contact you to arrange re-delivery. Additional courier charges may apply.
Returns, Exchanges and Damaged Deliveries
We want you to be happy with your purchase. If your order arrives damaged, defective or incorrect, please contact us as soon as possible so that we can assist.
The Curious Mind will provide a replacement, exchange, store credit or refund where:
- The item arrives damaged or defective;
- You receive the incorrect item;
- The product is materially different from what was ordered.
Please notify us within 7 days of delivery if there is a problem with your order.
To help us resolve the issue quickly, please email us with your order number, a description of the problem, and clear photos of the product and packaging.
Please email: info@thecuriousmind.co.za
We reserve the right to inspect the returned product and determine whether it qualifies for a refund, replacement or exchange.
Products must be returned in their original packaging, with all parts, accessories, manuals and components included. For DIY kits, mechanical models and puzzles, we cannot accept returns where parts have been used, removed, damaged, assembled or lost, unless the item was defective on arrival.
Change-of-mind returns may be accepted at our discretion, provided the item is unused, unopened, in its original packaging and returned within 7 days of delivery. In these cases, the customer will be responsible for the return courier cost. Original shipping fees are non-refundable.
We cannot accept returns for items that have been damaged through misuse, incorrect assembly, accidental damage, wear and tear, or failure to follow the product instructions.
How to Request a Return
Please follow the steps below:
- Email us at info@thecuriousmind.co.za with your order number.
- Include photos of the item, packaging and any damage or defect.
- Our team will review the request and confirm the next steps.
- If approved, we will arrange a replacement, refund, store credit or return process.